Service Catalog

Access Computer Labs

Temple University offers a variety of student computer labs on its campuses. Students can use these labs to work on academic assignments and projects. General use computer labs, which Computer Services manages, are open to all currently enrolled Temple students. School and College Labs are open to students in that particular college. Many of these labs offer specialized equipment or software for a particular discipline.

Contents

• Who is entitled to this service?
• What are the limitations and restrictions related to this service?
• What are the applicable policies or guidelines?
• How do I use this service?
• What are the requirements for using this service?
• What is the time frame for fulfillment of service?
• When is this service available for use?
• What is the cost of this service?
• How do I request this service?
• How do I obtain help with requesting this service?

Who is entitled to this service?

• Current Temple students and employees can work in the general use computer labs managed by Computer Services. School and College labs are open to students in that particular college. A list of campus computer labs is available on the Computers on Campus website.

• Temple alumni are welcome to work in the general use computer labs. Computer equipment is for personal, non-profit use only; commercial use of equipment is strictly prohibited.
  
  Note: Some restrictions may apply to limited resources or specialized departmental labs. Guests are not permitted.
  
  Alumni must:

• register for an AccessNet username and password through myowlspace and use this account to log in to lab computers.
• show their university-issued alumni card and a government-issued photo ID to enter the labs.

What are the limitations and restrictions related to this service?

• Use of lab facilities and resources is for academic purposes only; commercial use of lab resources is strictly prohibited.

• Computer labs are study facilities; users must be respectful of others and keep noise and conversation to a minimum.

• Food is not permitted in general computer labs, however, covered beverages are allowed.

• Temple University is not responsible for lost or stolen articles, damaged disks, or damage to personal equipment.

• By logging in to a computer lab workstation, users agree to follow all policies.

• Labs with specialized resources may post additional rules/policies in the lab.

• Users who do not follow lab policies and/or disturb other lab users may be asked to leave the facility.

What are the applicable policies or guidelines?

• Temple University Technology Usage Policy
• Student Printing in Temple University Computer Labs

How do I use this service?

Users must:

• swipe their Temple ID to enter the facility and, if requested, show it to lab staff while using the lab.
• log in to lab workstations with their AccessNet username and password and log off when they have completed their work.
• follow any additional rules and policies posted in a computer lab.

Temple University alumni are welcome to use the general use labs. Computer equipment is for personal, non-profit use only; commercial use of lab resources is strictly prohibited. Alumni must register for an AccessNet username and password at myowlspace and use this account to log in to lab computers and must show their university alumni card and a government-issued Photo ID to enter the labs.

Note: Some resource restrictions may apply to limited resources or specialized departmental labs. Guests are not permitted.

For questions, users can visit the consultant desk in the lab.

What are the requirements for using this service?

Users must:

• log in to lab workstations with their AccessNet username and password.
• swipe their Temple ID for standard printing or Print on the Go wireless printing.
• save their work frequently to a flash drive or network storage resource such as Google Docs. Local temporary directories are deleted regularly and should not used to save work.
• undergo training or orientation before using certain specialized equipment or resources such as audio/video production equipment. Some equipment, such as high-end plotters/printers, may require operation by lab staff. Notices regarding required training and/or restrictions are posted in the lab containing the equipment.

What is the time frame for fulfillment of service?

Support services are provided during the hours of operation noted in the following section.

When is this service available for use?

Labs are generally open Monday through Friday from 8:30 a.m. to 5:00 p.m. Each lab maintains its own hours based on traffic patterns and usage needs; some labs have extended hours during final exam periods. Hours are posted at the entrance to each lab and are also available by calling the lab.

Note: Labs are closed or have reduced hours during university holidays, closings, and breaks.

What is the cost of this service?

Use of computer labs is available at no charge to current Temple students, employees, and alumni. Some printing charges apply and, in some labs, additional charges may apply to specialized production services.

How do I request this service?

Lab locations are listed on the Computers on Campus website.

How do I obtain help with requesting this service?

• For assistance, visit the consultant desk in the lab.Locations and phone numbers are listed on the Computers on Campus website.

• Faculty, departments, or others who wish to request that software be installed in labs should contact the respective lab manager regarding appropriate deadlines and requirements for submission. Proper documentation of software licensing must be provided. Advanced notification for requests is required.

• For advanced technical support or additional information about labs, contact the Computer Services Help Desk at 215-204-8000 or through TUhelp.