Service Catalog

Change Your Password

Your AccessNet password remains effective for 180 days. When it is time to change your password, Computer Services will send you an e-mail reminder, directing you to the Account Management website. Note that you can also change your password at any time.

Contents

• Who is entitled to this service?
• What are the limitations and restrictions related to this service?
• What are the applicable policies or guidelines?
• How do I use this service?
• What are the requirements for using this service?
• What is the time frame for fulfillment of service?
• When is this service available for use?
• How do I request this service?
• How do I obtain help with requesting this service?

Who is entitled to this service?

• All active AccessNet account holders

What are the limitations and restrictions related to this service?

To comply with security guidelines and requirements, passwords must:

• contain between 8 and 15 characters.
• include at least one upper case character, one lower case character, and one number.
• not be a sequential variation of a previous password. For example, if GoOwls01 was your previous password, you cannot use GoOwls02.

Note that you can include two special characters in your password: $ and #.

For more information, see Password Tips.

What are the applicable policies or guidelines?

• Password Requirements
• Password Tips
  

How do I use this service?

To change your password, log in to the Account Management website. If are unable to log in, go to the right-hand column and click forgot my password.

If you unable to change your password using the Account Management website, call 215-204-8000 (1-8000) or visit the Help Desk for assistance. The Help Desk will require proof of identity.

What are the requirements for using this service?

If you saved your password locally on a handheld device (BlackBerry, iPhone, etc.), an e-mail client (Outlook, Thunderbird, etc.), or your browser, you must manually update the password there as well. Failure to do so may cause login problems.

What is the time frame for fulfillment of service?

After you change your password on the Account Management website, your new password becomes effective immediately for every system that uses your AccessNet username.

When is this service available for use?

You can change your password 24 hours a day throughout the year except during periods of system, network, or electrical maintenance.

How do I request this service?

• Log in to the Account Management website.
• Contact the Computer Services Help Desk.

How do I obtain help with requesting this service?

For help with account-related questions, including forgotten passwords:

• Go to Account Management and refer to the options in the right-hand column.
• Go to TUsecure.
• Contact the Computer Services Help Desk.