Service Catalog

Request a Cell Phone for University Business

Verizon Wireless is the exclusive provider of cellular service for the university. Authorized employees can request a cellular phone through the Office of Telecommunications, a division of Computer Services. For eligibility requirements, contact your supervisor.

The Office of Telecommunications assists eligible members of the university community with acquiring and adjusting cellular service and equipment. These services include the following:

• Transferring current service and equipment to Verizon Wireless
• Upgrading or replacing equipment
• Modifying rate plan
• Purchasing cellular accessories
• Selecting optional services and features, such as text messaging
• Modifying account information
• Deactivating or suspending service

Contents

• Who is entitled to this service?
• What are the limitations and restrictions related to this service?
• What are the applicable policies or guidelines?
• How do I use this service?
• What are the requirements for using this service?
• What is the time frame for fulfillment of service?
• When is this service available for use?
• What is the cost of this service?
• How do I request this service?
• How do I obtain help with requesting this service?

Who is entitled to this service?

• All authorized employees and guests of Temple University and Temple University Health System.

What are the limitations and restrictions related to this service?

All non-university business calls should be reimbursed according to the guidelines provided by the Vice President of Computer and Financial Services & CIO.

What are the applicable policies or guidelines?

• Procurement and Use of Cellular Equipment Policy
• Interpretation of the Procurement and Use of Cellular Equipment Policy

How do I use this service?

Instructions for activating and using the various features of the cell phone are provided with the device.

What are the requirements for using this service?

Requests for new service or modifications to existing service require the following:

• approval from the requester's budget unit head or business manager
• FOAPAL or Cost Center number of the department

What is the time frame for fulfillment of service?

Orders are usually fulfilled within five business days after receipt of the order.

When is this service available for use?

Orders are processed during normal business hours: Monday through Friday, from 8:00 a.m. to 5:00 p.m.

Cellular service is available 24 hours a day throughout the year except during periods of provider system outages.

What is the cost of this service?

Please visit the Cellular Service page for information about service cost.

How do I request this service?

Complete the Cellular Equipment & Service Request Form and then send the form via:

• E-mail: telecomm@temple.edu
  -or-
• Fax: 215-204-6856 (1-6856)

How do I obtain help with requesting this service?

For assistance, call 4-HELP or 215-204-4419 during normal business hours: Monday through Friday, from 8:00 a.m. to 5:00 p.m.