Computer Services develops applications and implements systems that address institutional information technology needs in a cost-effective manner. Skilled application developers deliver timely and innovative solutions to help Temple students, faculty, and staff effectively achieve their academic and business goals. All application development or system implementation requests are evaluated based on institutional priorities, cost, resource availability, and required technologies. A review of existing vendor or custom-developed in-house systems is also included in the evaluation.
Who is entitled to this service?
Any Temple faculty or staff member can request this service.
What are the limitations and restrictions related to this service?
Computer Services evaluates project requests based on institutional priorities, cost, resource availability, and existing technologies available. Consequently, not all project requests are approved.
Computer Services collaborates with different employee populations through an established set of Competency Center workgroups. In many cases, Computer Services will recommend commercial products, third party vendors and/or enhancements to existing systems instead of application development.
The duration of approved application development projects will vary from one unique project to another. Time and effort will be negotiated between the requester and the Computer Services Project Manager for each unique project.
What are the applicable policies for this service?
The Office of Information Security must review and approve all application development projects prior to launch. Application features that deliberately violate ADA standards or Computer Services policies will not be implemented.
Application launches and updates are subject to production control procedures and may require approval from the Change Advisory Board.
The Computer Services Project Manager assigned to your project will discuss these items with you before beginning any work.
What are the customer and/or technical requirements in order to use this service?
Persons requesting application development projects are expected to:
- correspond and meet with Computer Services throughout the duration of the project,
- represent the needs and requirements of the application's users, and be responsible for all present and future communication with those users, and
- participate in the testing of the application, and confirm that it meets mutually agreed upon requirements.
After project completion, the requester is expected to exercise continued stewardship over the application.
What is the time frame for fulfillment of service?
Computer Services cannot set a standard, fixed amount of time and effort necessary to complete application development projects. Time and effort must be negotiated between the requester and the Computer Services Project Manager for each unique project.
What is the cost of this service?
At this time, Computer Services consulting and development costs are not passed on to academic or business units. Computer Services assumes these costs.
Other costs, such as hardware purchases, software purchases, or development services from outside the University, are determined on a per-project basis. These other costs are passed on to the requester's department.
How do customers obtain help if they have questions about this service or experience problems with it?
Customers may submit questions about this service or report problems with it through the TUhelp website.
How does a customer request this service?
Customers can request this service through the TUhelp website.
If an application development project is approved, a Computer Services Project Manager will contact the requester. This Project Manager will be responsible for communicating with the requester throughout the project.
