Hardware
Maintenance
Maintenance
Contract
Time &
Materials Repair
Warranty Work
Toner Cartridges
Laserlife™
Cartridge
Only
MAINTENANCE
CONTRACT
 What
is it?
Departments
may place selected computer equipment under a maintenance contract.
A machine placed under a maintenance contract is covered for one
fiscal year, from July 1 to the following June 30. Maintenance contracts
cover most parts and all labor a machine may require during the
life of the contract. Please see the "Service Pricing" link for Maintenance Contract pricing.
How do I obtain a maintenance contract?
Complete a purchase
requisition:
-
Complete
a Temple University Workflow Requisition (Ultimus)
-
Include deliver
to name, full address with room number, and telephone number
-
Obtain
appropriate approvals for the designated cost center (Account
code is 7380)
-
Indicate
the make and model of each machine to be put under contract,
the location of the machine(s), and the manufacturer serial
number(s)
-
Paper requisitions will not be accepted
How do I obtain service under a maintenance
contract?
Once a maintenance
contract is in place, service can be obtained by contacting the
maintenance provider. Contact information will be provided to the
requester after the purchase requisition has been processed.
What is the cost of a Maintenance Contract?
For the 2008-2009 Fiscal Year, the cost of a Maintenance Contract is broken down as follows:
- Desktop Systems - $120.00
- a system consists of a computer, monitor (up to 17"), keyboard, mouse and speakers
- Servers - $240.00
- a minimum of 10 computers covered by a SOMA Maintenance Contract must be attached to obtain this pricing.
- If there are less then 10 machines attached, please contact Computer Business Services at hardware@temple.edu for a price quote. Be sure to detail the make, model and serial number of the server.
- Printers and Scanners
- Laser Printers (up to 32ppm) - $120.00
- For all other printers and scanners, please see our Printer and Scanner Maintenance Contract List for pricing.
- Please Note: New for the 2008-2009 fiscal year is the 3 Year Next Business Day Exchange available for personal or smaller sized equipment.
- This program will provide a replacement printer the next day for any failed equipment enrolled.
- SOMA will perform the registration process as well as help end users diagnose the problem for HP’s help desk. They can also assist with the disconnect and packing as well, when requested.
- If you choose to enroll your equipment in this program, please keep in mind that this is a three-year program and will not run on a Fiscal Year timeframe. When the printer is set up for the 3 Year Next Business Day Exchange, the contract runs from the date of enrollment until the three years are up.
If your equipment is not listed above, please contact Computer Business Services at hardware@temple.edu for a price quote. Be sure to detail the make, model and serial number of each item.
TIME
AND MATERIALS REPAIR
What is it and what is the cost?
Computer hardware
not covered by a maintenance contract may be repaired on an as-needed
basis. As of July 1, 2008, the hourly labor rate for this service is $75.00
(with a minimum charge of one half hour's work or $37.50) plus the cost of any
parts that may be needed.
How do I request a Time and Materials repair?
-
Complete
a Temple University Purchase Workflow Requisition (Ultimus)
-
Include deliver
to name, full address with room number, and telephone number
-
Obtain
appropriate approvals for the designated cost center (Account
code is 7701)
-
Include
the make and model of the machine that needs service, the manufacturers
serial number, and the specific problem(s) the machine is having
-
Paper requisitions will not be accepted
Please note:
All invoices for Time and Materials repairs will be processed by
Computer Business Services and the designated cost center on the
purchase requisition will be charged accordingly.
WARRANTY WORK
What's covered by SOMA Inc.?
In addition to the various programs and services provided by SOMA, Inc., they are also authorized to provide warranty work at no charge for the following manufacturers:
- Apple
- Dell
- Hewlett Packard
- IBM
- Gateway
Note: Cracked LCD laptop screens are never covered under warranty unless the equipment has a special warranty upgrade that includes physical damages. For HP Plotters and DesignJets, end users should contact HP directly for service as they all have an Onsite Warranty and technicians specifically trained for those machines.
For Warranty calls only: To have SOMA Inc. dispatched for service please call Barbara or Cynthia at 215-496-0303. Have the make, model and serial number of the equipment ready when calling.
LASERLIFE™ PROGRAM
What is it?
The Laserlife™ program
combines the benefits of a maintenance contract with the acquisition
of remanufactured toner cartridges as an alternative
method of acquiring maintenance for laser printers. SOMA, Inc. provides
their own quality assured remanufactured cartridges for this
program. Participants in the Laserlife program are guaranteed
the following services when using Laserlife™ toner cartridges:
-
Preventive
maintenance performed on the laser printer each time a cartridge
is installed (This includes a comprehensive cleaning of the
interior and exterior of the printer)
-
Onsite service at no additional cost
-
Full
coverage of most parts and all labor at no additional cost
-
De-installation
of exhausted cartridges and installation of newly remanufactured
cartridges by SOMA, Inc. personnel (must return all used toner
cartridges to
SOMA, Inc.)
-
Complete
testing of all units to insure optimum performance
SOMA, Inc. provides
a satisfaction guarantee on all remanufactured toner
cartridges. Additionally, SOMA, Inc. guarantees the
repair or replacement (at its discretion) of any laser printer
part
that has been damaged due to a faulty cartridge.
How do I enroll in the Laserlife™ Program and what
is the cost?
Enrolling in
the Laserlife™ Program is a quick and easy process. Simply write
a memorandum stating which laser printer(s) you would like to
enroll
in the program. Include the make, model, and serial number of each
printer, and the building and room number where the printer(s)
is
located. Forward the memorandum to Computer Business Services in
Room 402, USB or email hardware@temple.edu.
There are no
startup fees for enrolling in the Laserlife™ Program, however, the
printer(s) must be working properly prior to enrollment. If the
printer needs repair prior to enrollment in the Laserlife™ Program,
a Time and Materials Repair is required.
There are costs
associated with toner cartridges acquired through the Laserlife™ Program. Pricing and availability can be found on our Toner Cartridge Pricing List. Laserlife™ toner
cartridges are slightly more expensive than cartridge only purchases
due to the fact that Laserlife customers also receive preventive
maintenance and repairs at no additional cost.
How will I know that my printer(s) has been enrolled in the Laserlife™ Program?
Once Computer
Business Services has received a memorandum from your department
and all necessary information has been provided, a technician
from
SOMA, Inc. will arrive at your location to "tag"
each printer with a unique ID number and provide you with a number
to call for service.
Please note:
The enrollment period in the Laserlife™ Program is indefinite as
long as you continue to buy Laserlife™ toner cartridges.
How do I request maintenance / toner cartridges
for a printer enrolled in Laserlife™?
Once a printer
has been enrolled in the Laserlife™ program, service can be obtained
by contacting the maintenance provider directly. Contact information
will be provided to the requisitioner when a SOMA, Inc. technician arrives
to "tag" the printer.
To request toner
cartridges:
-
Complete
a Temple University Workflow Requisition (Ultimus)
-
Include deliver
to name, full address with room number, and telephone number
-
Obtain
appropriate approvals for the designated cost center (account
code is 7200)
-
Provide
complete information in the product description area of the
requisition (Include cartridge part number(s), type of printer(s),
quantity, and price(s), and be sure to indicate whether it is
a "Cartridge Only" or "Laserlife™" purchase)
-
Paper requisitions will not be accepted
SOMA, Inc. will
deliver and pick up all new and used cartridges.
CARTRIDGE
ONLY
What is it?
Departments
have the option of purchasing new or remanufactured toner cartridges.
Remanufactured toner cartridges have been quality tested and placed
back into circulation. Original Equipment Manufacturer (OEM) cartridges
are brand new cartridges that are shipped directly from the manufacturer.
How do I make a cartridge only purchase?
-
Complete
a Temple University Workflow Requisition (Ultimus)
-
Include deliver
to name, full address with room number, and telephone number
-
Obtain
appropriate approvals for the designated cost center
-
Provide
complete information in the product description area of the
requisition (Including cartridge part number(s), type of printer(s),
quantity, and price(s), and be sure to indicate if the cartridge
is recycled or OEM.)
-
-
Paper requisitions will not be accepted
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