Temple University standardizes on a 3 year warranty on all computer systems. Departments have the option to choose a lesser or longer warranty. Printers typically come with a 1 year warranty, with the option to purchase an extension.
If your equipment is still under warranty, please follow the following procedures for getting the equipment serviced:
Apple Computer In-Warranty Service
End users whose Apple systems are still under warranty should call 1-800-800-2775, then press Option 3 for Technical Support.
Dell Computer Warranty Service
End users whose Dell systems are still under warranty should call 1-800-274-7799, then press Option 3 for Technical Support. Utilizing the Express Code located on the same tag as the service tag number will assist with correct routing.
NOTE: SOMA is a Dell Warranty Coverage Provider. If you wish to have SOMA service an in-warranty Dell computer, call Barbara or Cynthia at 215-496-0303 with the make, model and service tag number of the machine.
Lenovo Computer In-Warranty Service
End users whose Lenovo systems are still under warranty should call 1-800-IBM-SERV (1-800-486-7378) with their model and serial number. It is most helpful to have the machine available when calling Lenovo Technical Support.
NOTE: SOMA is a Lenovo Warranty Coverage Provider. If you wish to have SOMA service an in-warranty Lenovo computer, call Barbara or Cynthia at 215-496-0303 with the make, model and serial number of the machine.
SOMA, Inc. is authorized to perform warranty work on Dell, Lenovo and HP equipment at no charge. Follow the procedures above for the appropriate manufacturer prior to contacting SOMA (For HP Warranties, SOMA can be contacted right away).
To have SOMA, Inc. dispatched for warranty service, contact Barbara or Cynthia at 215-496-0303. Have the make, model, and serial number available when calling.
NOTE: Cracked LCD laptop screens are never covered under warranty unless the equipment has a special warranty upgrade that includes physical damages.
Frequently Used Hardware Maintenance Provider
SOMA provides onsite repairs and maintenance contracts. All SOMA requests must be submitted through TUmarketplace.
Time and Materials
**There will be an increase in hourly rate for SOMA Time and Materials rates as of July 1, 2013. The hourly labor rate for this service will be $79.00 (with a minimum charge of one half hour's work or $39.50) plus the cost of any parts that may be needed.**
Computer Hardware not covered by a maintenance contract or warranty may be repaired on an as-needed basis. The hourly labor rate for this service is $75.00 (with a minimum charge of one half hour's work or $37.50) plus the cost of any parts that may be needed.
How to Order
SOMA Time and Materials Requests should be submitted as a Non-Catalog item in TUmarketplace. Detail the make, model, and serial number. Please also include a brief description of the problem and specify that it is a T&M request.
The commodity code for Time and Materials requests should be 81110000 and Computer Business Services should be chosen as the supplier.
NOTE: All invoices for Time and Materials repairs will be processed by Computer Business Services and the designated FOAPAL on the purchase requisition will be charged accordingly.
Departments may place selected computer equipment under a maintenance contract. A machine placed under a maintenance contract is covered for one fiscal year, from July 1st to the following June 30th. Maintenance contracts cover most parts and all labor a machine may require during the life of the contract. Please see below for pricing.
Once a maintenance contract is in place, service can be obtained by contacting SOMA directly at 215-496-0303. Be sure to speak to Barbara or Cynthia and have the make, model and serial number of the equipment available when calling.
Pricing for the 2013/2014 Fiscal Year:
If your equipment is not listed above, please contact Computer Business Services at firstname.lastname@example.org for a price quote. Detail the make, model and serial number for each item.
How to Order
End users should submit requests for SOMA Annual Maintenance Contracts by entering a Non-Catalog Item in TUmarketplace. Equipment can be listed as line items on the Purchase Requisition or as an Excel spreadsheet attachment in the Internal Notes section. Please detail the make, model, and serial number for each item.
Note: The commodity code for an Annual Maintenance Contract should be 81110000 and Computer Business Services should be chosen as the supplier.
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