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 How
can I find out if my machine is under a maintenance contract?
The business
manager for your department should have information on which
machines
in your department are covered under a maintenance contract. If
this information is not available to you, please contact Computer
Business Services. Please be sure to have the following information
available: the cost center your contract
would fall
under, the make,
model and serial number of your machine.
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Does
SOMA, Inc. provide a warranty for work they have performed on my equipment?
SOMA, Inc. warranties all repair work for 30 calendar days.
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How can I contact SOMA, Inc.?
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End users should
contact SOMA, Inc. directly ONLY if they are requesting service under
a maintenance contract or the LaserLife program. Please contact
Computer Business Services for information on how to contact
SOMA, Inc.
directly. All other issues will be handled by Computer Business
Services.
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How
can I get my computer repaired if it is still under manufacturer
warranty?
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For
hardware that needs repair and is still under warranty, end users
must first consult policy for the manufacturer of the specific product
that is having a problem, as well as the type of warranty that was
purchased with the machine.
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Apple
Apple users who need repairs on hardware that is under warranty
must first contact Apple Corporate Technical Support at (800)
800-2775 option 3.
When calling Apple Technical Support, please be sure to have
the machine make, model, and serial number available. An Apple
technician will work with the end user to trouble shoot the
specific problem. The technician will assign a case number to
the problem. If needed, replacement parts will be sent to the
end user. Please note that end users will not receive any parts
from Apple until a case number has been assigned. Once the parts
are received, it is the responsibility of the end user to schedule
installation. Apple does not offer support for installation
of replacement parts. SOMA, Inc. is able to install parts on Apple
machines under warranty for a fee of $45.00. In order to schedule
service, end users must submit a requisition to Computer Business
Services along with proof of warranty.
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Dell
Dell users having a problem with a machine under warranty must
first contact Dell Corporate Technical Support at (800)
274-7799,
option 3. When calling Dell Technical Support, please
have the machine make, model, and serial number available.
A
Dell technician will work with the end user to trouble shoot
the problem. Once the problem is diagnosed, Dell will
send any
replacement parts that are necessary. Upon receipt of parts,
Dell will dispatch a local technician to perform installation. SOMA, Inc.
is able to install parts on Dell machines under warranty
for a fee of $45.00. In order to schedule
service, end users must submit a requisition to Computer Business
Services along with proof of warranty.
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All other manufacturers
For problems dealing with vendors other than those listed above, please contact the vendor through whom you purchased the product. Please be sure to have a Purchase Order number available.
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When does my maintenance contract expire?
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All hardware
maintenance contracts expire at the close of each fiscal year, June
30.
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When
should I send Computer Business Services a requisition for next
fiscal year’s maintenance contracts in order to guarantee continuous
service?
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Every year , Computer Business Services distributes Contract Renewal documents in the beginning of May. The deadline for Maintenance Contracts typically falls within the first week of June.
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Does SOMA, Inc. repair office equipment such as copiers and fax machines?
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SOMA, Inc.’s
work is limited to computer hardware. Repairs for office machinery
other than computer hardware can be coordinated through the Purchasing
Department.
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Can I fax a request for hardware repairs / toner cartridges
to Computer Business Services?
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All SOMA requests must be submitted through TUmarketplace. For more information see our How to Order page.
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Will SOMA, Inc. repair my home computer / printer?
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SOMA, Inc.
will repair personal equipment for Temple University employees
at a rate
of
$85.00 per hour plus parts. To schedule service for personal equipment,
please obtain and fill out a form from the Computer Services Help Desk. SOMA, Inc. will perform
the
repairs at Temple University or their location in Center City.
Users are responsible for transporting their equipment to either
of the
above locations. Payment is due upon completion of repairs and
can be made in the form of cash, check, or credit card. The SOMA,
Inc. Center City location will accept credit cards only.
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