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Where can I order more receipt paper and printer ribbon supplies for
my Ithaca receipt printer?
Contact the Diamond Dollars office or Ithaca Peripherals at 1-877-7ITHACA
or on the web at: http://www.ithacaperipherals.com/supplies/vindex.htm
My card reader has an asterisk and the letter E or a number in the upper
right hand corner of the display and balances aren't showing for cardholders
account. I also noticed the reader displays 'transaction accepted' instead
of the normal 'transaction valid'. What caused these things to happen?
Your card reader is not communicating with the access card system central
server for authentication of transactions. Follow these steps to find
the source of the problem:
1. Make sure the network wire is plugged into the jack labeled 'network'
on the reader and the other end of the wire is plugged into the correct
HARCO jack on the wall.
2. Are all of the readers in that area off-line or just one? If they
are all off-line, the access card server may be unavailable due to maintenance.
Check the access card status page at: http://www.temple.edu/cs/administrative/status.asp
3. If the access card system status page notes that the system is up,
contact Administrative Computer Services to let them know access card
communications seem to be unavailable in your building.
I keep getting an error light on my receipt printer. How can I avoid
this?
1. Check to make sure you have ample receipt paper.
2. Remove the printer cartridge and make sure the ribbon spool turns
freely and then firmly reset the cartridge into the printer.
3. Check the rail that the print cartridge rides along for missing teeth.
Contact Administrative Computer Services to swap the printer if this
is the problem.
4. If you still can't identify the problem or the printer has no power
and the power cord is plugged in with the printer turned on, contact
Administrative Computer Services to swap your printer.
The cash drawer for my card reader doesn't open after I tender a cash
sale or do a register reset. How can I fix this?
1. Check to make sure that the cash drawer is plugged into the 'Drawer'
jack on the back of the card reader.
2. If you here the drawer clicking but not opening, make sure that no
one locked the cash drawer.
3. Hit 'Special Function' and then '1','2' and 'Enter' to turn drawer
compulsion 'On'.
4. If none of the above work, contact Administrative Computer Services
to swap your cash drawer.
When a transaction cannot be completed successfully, the reader displays
the
TRANSACTION INVALID message followed by an explanation:
· Card Deleted =The cardholder's card number has been deleted
from the Blackboard System and is no longer valid at the reader.
· Card Expired =The card has expired.
· Card Invalid - LS# = The issue code on the card does not match
the issue code the System is expecting.
· Card Invalid - LS = The card has been reported lost or stolen.
· Card Not In Sytem = The card is not entered in the System.
· Card Suspended = The card has been suspended.
· Insufficient Funds = The card account does not have a sufficient
balance or credit to cover the purchase. The remaining balance is displayed.
· Invalid Location = The privilege plan rules deny the use of
the privilege at the location where the cardholder has attempted to
use it.
· Invalid On Holiday = The System is programmed to recognize
holidays. The privilege plan rules do not allow the use of the privilege
during a holiday.
· Over Credit Limit = The cardholder's transaction goes over
the credit limit defined in the privilege plan rules, or, the cardholder's
personal credit limit has been, or is about to be exceeded.
· Over Daily Limit = The cardholder's transaction goes over the
amount limited per transaction as defined in the privilege plan rules.
NOTE: If the account has a negative balance, the balance is displayed
with a minus sign (e.g., -5.00).
· Plan Expired = A cardholder's privilege plan has expired.
· Plan Suspended = A cardholder's privilege plan has been suspended.
· Privilege Expired = A cardholder's privilege has expired.
· Privilege Suspended = The cardholder has the privilege, but
the privilege has been suspended for some reason.
· Privilege Unassigned = The cardholder does not have the privilege
he attempted to use.
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