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About CS

Technology Profile


Awards

The Temple University Computer Services department has received numerous awards.


Strategic Plan

The Computer Services' strategic plan outlines the department's mission, vision and goals for 2013 -2016.


Summary

Temple University provides resources to support over 45,000 current students, faculty, and staff connecting to its many systems using Windows/ Macintosh workstations or mobile devices such as iPads or smart phones. In addition, support is offered to applicants who can apply and check their admission status online as well as alumni and retirees who can obtain or retain e-mail accounts.

There are over 3,500 workstations available for student use in over 60 computer labs across Temple’s campuses, including one lab open 24 hours Sunday through Friday.

Over 450 smart classrooms featuring built-in multimedia, Internet, and computing capabilities are in use. A smart classroom refers to a smart lecture hall, smart classroom, or a PC/Mac computer classroom.

All residence halls provide Internet access in student rooms, and most residence halls include computer labs.


Web Site


Clientele

  • Provide technical resources and services for Temple University students, faculty, and staff.


Major Platforms

  • Windows workstations

  • Macintosh workstations

  • Unix/Linux/Windows servers


Major Applications

  • TUportal - The single gateway web site, TUportal, provides students, faculty, and staff central access to Temple's most popular services and resources.

  • TUmobile -TUmobile brings the Temple experience to your smartphone so you can track important information while you are on the go. When you install the TUmobile App on your phone, you can quickly "Tap into Temple" to:

    • Browse and search the library catalog and databases
    • View available workstations in the TECH Center
    • Check Temple sports scores and schedules
    • View a calendar of events
    • Access your class schedule and grades
    • Browse the course catalog

    Future enhancements will include a campus tour and a real-time campus shuttle tracker. The TUmobile App is available for Android, iPhone and newer BlackBerry devices.

  • Listserv - Listserv is an electronic mailing list software package that is used for sending e-mail messages to various targeted populations within the university. Listserv lists are used for university announcements as well as for classroom and other Temple-related discussion groups.

Major Academic Applications

  • Blackboard - Blackboard, version 9, hosts web-based materials for over 33,000 courses and 1,400 communities/organizations. Approximately 7,750 Temple instructors and organization leaders use Blackboard.

    Faculty place course materials for their students on Blackboard and conduct a variety of classroom activities. Students can retrieve and submit assignments; participate in discussion groups, blogs, and wikis; take tests online; and use optional features such as the calendar and address book. In addition, administrative work groups and student organizations take advantage of Blackboard features to organize and share meeting materials.

    • E-Portfolio - Electronic portfolios offer a web-based format for students, faculty, and staff to show their work, review progress, and create resumes. These programs support text, graphics, video, and audio files.

    • SafeAssign - SafeAssign is a module in Blackboard that helps instructors detect possible plagiarism in student papers.

    • Campus Pack - Campus Pack is available through Blackboard and includes blog and wiki tools:

      • The Blog tool enables students and/or instructors to create a diary or journal style web site where they can add content and/or comments. Blogs can be created for Blackboard courses or groups within Blackboard courses.

      • The Wiki tool enables groups of students to collaborate and create shared web pages similar to wikis. Wikis can be created for Blackboard courses or groups within Blackboard courses.

  • MyBackpack - MyBackpack is a web-based resource that provides an alternative to storing files on disks or flash drives. This resource enables the Temple community to store and manage files, publish web pages, and share files and web pages with AccessNet account holders.

  • TUcapture - TUcapture enables instructors to record an entire in-class lecture and transform it into a streaming video file that can be viewed through Blackboard or any web page.

  • TurningPoint - TurningPoint is a classroom performance system that enables instructors to obtain immediate feedback from their students. By using a response pad, also referred to as a "clicker," students can answer questions, respond to surveys, take opinion polls, and much more. Instructors can also use this technology to take attendance.

  • Net Op School - Net Op School is an interactive software application designed to connect an instructor’s computer with student computers in a networked-classroom environment. The program provides a variety of tools enabling an instructor to perform many highly useful tasks. The instructor, for example, can monitor or take control of student computers, broadcast to an individual or the entire class, send messages, and transfer files.

  • Gallery - Gallery is a collection of digital images with tools for both instructors and students to search, retrieve, and organize image data. In addition, Gallery serves as an in-class client application that enables instructors to magnify and pan images as well as compare high resolution images. Over 46,000 images reside in the Gallery collection and over 3,500 slide shows have been created for classroom use or student self-study.

  • Total Technology Access - Total Technology Access is a suite of networked software on more than 1,000 campus computers, that provides access to adaptive technologies to students requiring visual assistance.

  • Library Online Research Resources - The University Libraries web site provides access to thousands of research materials, electronic journals, databases, and online books. These resources enable students to delve into a specific academic field or search across a broad spectrum of disciplines.

  • High Performance Computing - Computer Services supports two Linux clusters for high-performance computing (HPC) including the "Owl's Nest" HPC cluster. The clusters are used for a wide variety of scientific applications of researchers from the Institute for Computational Molecular Science, the College of Science and Technology, the Fox Business School, and the College of Engineering.

Major Administrative Applications

  • Ellucian Banner System - In late 2011, Temple completed implementing Project Enterprise, a multi-year initiative to replace the University’s administrative systems with the Ellucian Banner system. The scope of Project Enterprise included upgrading Temple’s finance, human resources, student information, financial aid and advancement systems, as well as numerous other administrative systems.

    Banner Finance was implemented in July 2009 and Human Resources went live in March 2010. Banner Student was implemented over a 15 month period and began with the implementation of Banner Enrollment Management, Recruitment, and Admissions in August 2010. The remaining student modules including Scheduling, Financial Aid, Accounts Receivable, Registration, and Grading were phased in through December 2011. Banner Advancement was implemented in February 2011 followed by the Advancement Analytics Component in the fall of 2011.

    • Banner Finance - Banner Finance is an integrated group of several modules, including General Ledger, Accounts Payable, Purchasing (TUmarketplace), Grant Accounting, Fixed Assets, and Signature Authorization.

    • Banner Human Resources - Banner HR is the primary administrative system that supports personnel management and payroll and benefits processing for the University.

    • Banner Student – Banner Student is an integrated suite of modules used for tracking and maintaining student information. The modules support functions such as Admissions, Registration, Financial Aid, Student Billing, Cashiering, Course Creation, and Academic History. 

    • Banner Advancement  - Banner Advancement is an integrated suite of modules that supports alumni records and fundraising management and is used by the Office of Institutional Advancement.  The modules support functions such as Prospect Management, Gift Administration, and Events Management, Donor / Prospect Communications. 

    • Banner Workflow - Banner Workflow is an electronic "Business Process Management" system used to model, automate, manage, and optimize a variety of processes. The goal of this system is to introduce efficiencies, improve productivity, reduce costs, and accelerate cycle times. Applications that have benefited from Workflow include journal entry transactions, accounts payable payment processing, and admissions processing.

    • Banner Document Management System (BDMS Xtender) - BDMS is a document imaging solution for electronically storing and managing information typically distributed on paper. It helps to maintain efficient document filing and retrieval and to manage escalating storage costs. Offices that use document imaging to improve productivity and workflow include Accounts Payable, Admissions and the Office of the Registrar.

    • Banner Self-Service - Self-Service Banner (SSB) is a web-based application available within TUportal for prospective students, students, and employees.

      Prospective students apply to Temple using SSB. Current students use SSB to view account balances, pay bills, and update their address and phone number. Students also use SSB to browse the class schedule, register for courses, view rosters, view grades and academic history/progress ratings, obtain official transcripts, view advisor notes, and obtain enrollment verification letters and FERPA waivers.

      Faculty use Self-Service Banner to submit grades, request grade changes, access DARS, view benefits and pay information, update personal, work, and emergency contact information, check leave-related information, and more.

      University employees use SSB to view benefits and pay information, update personal, work, and emergency contact information, check leave-related information, and more.

    • Banner ePrint Reports - Banner ePrint Reports is a web-based report distribution and archiving system. ePrint uses Internet technology and Banner security to distribute reports across our organization.
  • TUmartketplace - TUmarketpace (SciQuest) is an online procurement system providing an Amazon-like shopping cart environment for authorized faculty and staff who wish to purchase goods.

  • Guest Access Request System - The Guest Access Request System is an automated system used for requesting access to Temple resources on behalf of a guest. Any full-time Temple University employee can request that a guest be granted access to Temple resources in order to conduct official university business. The request is automatically sent to a Level 1 or Level 2 Temple administrator for departmental approval or denial.

  • Kronos - Kronos is an employee time and attendance tracking system used throughout the University.

  • Cognos - Cognos is an enterprise-wise reporting module that is integrated with Temple's Banner system. Cognos is currently used to provide operational and management reports via TUportal to Finance, Human Resources, Student and Advancement offices.
  • Central Web Complex - Temple University's central web complex hosts over 400 web sites on behalf of schools, colleges, departments, offices, and organizations. A web development environment is provided for web developers to modify web sites on a staging server and then publish them to a production server with easy-to-use web tools. A simple Content Management System is also available for non-technical content contributors who maintain web sites and publications.

  • OWLcard - The OWLcard system acts as the primary means of identification for all faculty, staff, and students of the University. A credit card size ID card is used throughout Temple for privileged functions such as building access, meal plans, laundry services, laptop and recreation equipment rentals, anti-virus software distribution, and computer lab printing. The OWLcard system also manages Diamond Dollars transactions which can be used for a number of these functions as well as the purchase of products and services from various vendors on campus.

  • Diamond Dollars - Diamond Dollars is a debit card system that eliminates the need to carry cash and credit cards on campus. This system provides a convenient way to use the OWLcard to purchase items on campus such as food, books, vending, laundry, and special event tickets and pay for services such as color and specialized printing. The Diamond Dollars web site offers the ability to check balances, review purchases, deactivate a lost OWLcard, and request e-mail notification when an account has a low balance.

  • Degree Audit Reporting System (DARS) -  The Degree Audit Reporting System is a web-based tool used by undergraduate students and academic advisors for planning and tracking student progress towards completion of academic program requirements at Temple. DARS is also used by Undergraduate Admissions for transfer credit evaluation.

  • Advising Database - The Advising Database contains information related to the academic advising of Temple's students. This administrative system is used by school/college advising centers, faculty and departmental advisors, as well as a number of other offices.

  • Organizational Hierarchy System - The Organizational Hierarchy System is a web-based system that documents the reporting relationships within the University. These reporting relationships provide the framework for Temple's Performance Development System and Administrative Salary Increase System.

  • TUpay – TUpay is a web-based system that enables students and their authorized payers to view bills and/or make an online payments via electronic check or credit card.

  • R25 – R25 is a system used for scheduling the locations and times of classes and other events at Temple.

  • Cherry & White Pages - The Cherry & White Pages is the online directory of Temple University students, faculty, and staff. The directory is searchable by name, department, phone number, and Temple e-mail address.

  • EMC NetWorker - EMC NetWorker is a centralized, enterprise-wide backup system that automatically backs up hundreds of the University's servers every day. The backups are stored in a state-of-the-art Data Domain disk storage system with mission critical servers also backed up to encrypted tape for off-site storage.

  • EMC Avamar - EMC Avamar is a centralized, enterprise-wide, disk-based backup server that will eventually replace EMC Networker.

  • Performance Development System (PDS) - The PDS provides a structured and interactive environment for supervisors and their direct reports to actively engage in performance planning, development, management, and review throughout the year.

  • Maximus Effort Reporting System (ERS) - ERS is a centralized web-based system that enables faculty, staff, and graduate students to electronically certify the amount of time devoted to federal and privately funded research activity.  Administered by Research Accounting Services, the system generates effort reports on a quarterly or semester basis for users working on sponsored awards.

  • Electronic Research System - The University has implemented eRA@TU, a web-based application that allows the Temple research community to manage the administration of their proposals, and IRB/IACUC protocols. The system includes modules to find funding opportunities, develop their proposals and protocols online, route them for approval and for federal proposals, submit them electronically to Grants.Gov. Other modules under the eRA@TU umbrella include IRB & IACUC protocol development, web based animal ordering and technology transfer.

  • TUsafesend - TUsafesend is a Temple University resource that provides a secure method for transferring files containing confidential or other sensitive information. TUsafesend provides a safe, university-sanctioned alternative method to e-mail, which you should never use for sending sensitive information.

  • MyHousing - MyHousing is the major system for managing on-campus housing options. It enables students to manage their room and meal information, obtain important notices, review terms and agreements, and find roommate contact information.

  • Housing on Demand - Housing on Demand is a web-based system that enables students to apply for early move-in, Living Learning Communities, occupancy extensions, and room changes.


Infrastructure

  • TUcloud - TUcloud is a cloud computing service that enables Temple departments to purchase computing and storage space on Temple's centrally managed servers. The servers are administered by Computer Services and reside in Temple's main data centers. Departments can use the TUcloud service for web servers, file servers, or application servers.

  • TUvault - TUvault is an enterprise-wide, cloud-based file server solution for storing and sharing files at Temple.  It is a centralized resource that replaces the need for separate departmental file servers.

Network

  • The Temple University network provides connectivity for 10 Mbps, 100 Mbps, and 1 Gbps workstations in all computer labs, residence halls, and department offices, across a redundant 40 Gbps core infrastructure.

  • Wireless Wi-Fi zones, based on the 802.11b/g/n standards, are located throughout Main, HSC, Ambler, TUCC, Fort Washington, Harrisburg, and School of Podiatric Medicine campuses.

  • Office computers have the capability to connect to Temple's high-speed network to access the Internet, e-mail, academic systems, and authorized administrative systems.

  • Temple is a member of the Internet2 consortium, which is a collaborative effort of universities, industry, and government agencies to create the Internet of the future.

Facilities

  • The TECH Center - The TECH Center (Teaching, Education, Collaboration, and Help) is a 75,000-square-foot, state-of-the-art technology facility with resources that cater to current learning styles. During the fall and spring semesters, the Center is open 24 hours a day from Sunday at 11:00 a.m. through Friday at 7:30 p.m. and on Saturday from 10:00 a.m. to 7:30 p.m.

    Designed with a variety of workspaces to enable students to work collaboratively or individually, the Center is the largest of its kind in the nation. This dynamic facility allows students to meet, study, collaborate, relax, and take advantage of the following resources:
    • student computer center with 700 computers: up to 600 fixed workstations and 100 wireless loaner laptops
    • 13 breakout rooms for collaboration and group study
    • a multimedia studio for video shoots, audio recording, still photography, or performance rehearsal
    • two MediaScape collaboration tables
    • specialty labs for video editing, music, graphic design, software development as well as quiet study zones
    • high-speed laser printers, a color laser printer, and plotters
    • three WhisperRoom booths suitable for recording podcasts, vocal narrations, and other individual recording sessions
    • social space with lounge areas and plasma TVs
    • Internet lounge
    • Computer Services Help Desk
    • Starbucks

The TECH Center also houses the University Welcome Center, Computer Services Help Desk, and the faculty wing which includes resources such as the Teaching and Learning Center and the Instructional Support Center.

  • The Ambler Learning Center - The Ambler Learning Center is a 72,000 square feet facility featuring a number of technology resources including:
    • 300-seat auditorium/lecture hall
    • 385 computers
    • fully-integrated multimedia technology
    • 90-seat, all-purpose technology facility with software serving all Temple programs
    • writing, mathematics, and science center with computer lab
    • 12 smart classrooms
    • video conferencing facility
    • seven computer classrooms with smart technology
    • student breakout room
    • drafting studio
    • wireless access throughout the building
    • six wireless lounges
    • cafe area

  • Computer Labs - Computer labs are available on each of Temple's Pennsylvania campuses. Undergraduate students who are housed in residence halls on Main Campus have access to a computer lab in their facility. These halls include Johnson-Hardwick, Peabody, White, Temple Towers, 1940 Park Mall, and 1300.

  • Technology Classrooms - Over 450 smart classrooms, featuring built-in multimedia, Internet, and computing capabilities, are in use. A smart classroom refers to a smart lecture hall, smart classroom, PC/Mac computer classroom, or videoconferencing classroom.

  • Videoconferencing Classrooms - Six videoconferencing classrooms for distance learning courses are available on the Main, Ambler, TUCC, and Harrisburg campuses.

    In addition, there are six videoconferencing classrooms that are primarily used by the Quality Assurance/Regulatory Affairs graduate program of the School of Pharmacy at the Fort Washington site.

Support Services

  • Client Services Support - The Help Desk provides technical support for the Temple community on a variety of applications accessible from Windows and Mac platforms and mobile devices. Technical support is available in person as well as by phone, e-mail, and online via TUhelp. During the fall and spring semesters, the Help Desk is open 24 hours a day from Sunday at 11:00 a.m. through Friday at 7:30 p.m. and on Saturday from 10:00 a.m. to 7:30 p.m.

    Help Desk consultants can also provide assistance using Windows Remote Assistance or WebEx software to remotely take control of a client's computer. The university knowledge base is used to automatically answer frequently asked questions at the Help Desk.

    Desktop support services are provided to faculty and staff who require on-site assistance with a wide range of issues involving system troubleshooting and supported software/hardware.  Requests for on-site support are submitted via TUhelp

    In addition to standard consultations, the Help Desk offers a free consulting service called Help Desk (HD) Clinic. During a HD Clinic session, an assigned Help Desk consultant works to assist students, faculty, or staff to troubleshoot and repair their own computers.

  • Computer Training - Free unlimited access to Lynda.com, an online library of high quality instructional videos is available 24/7 to currently employed faculty and staff, and currently enrolled students.  Topics include business skills, photography, design, music, video, animation, and web design and development, and more! 

    In addition, Computer Service’s offers hands-on workshops that  are taught by professional trainers on topics such as web development, multimedia tools, Google Apps, and Blackboard. These workshops are free to currently employed faculty and staff, and currently enrolled students.

  • Faculty Support - Instructional Support Centers are located at Main Campus, HSC, and Ambler Campus. The centers provide consulting services, training, and access to state-of-the-art computer equipment for use by Temple faculty who are interested in incorporating technology into the teaching/learning process.

E-mail

  • Temple's University-wide e-mail systems include TU Gmail and Microsoft Exchange.

  • E-mail accounts are available to Temple students, employees, and alumni and are integrated into the University-wide LDAP directory. Approximately 70,000 accounts are maintained on Temple's system.

  • E-mail accounts are automatically created for University students and remain in effect after a student graduates. Alumni can sign up to retain their @temple.edu accounts after graduation.

  • IMAP protocol is available to all Temple Gmail accounts via e-mail clients, such as Microsoft Outlook and Mozilla Thunderbird.

  • For more information, see Obtaining an E-Mail Account.

Telephone System

Telephone service for Temple University students, faculty, and staff is provided by a University owned and operated telephone system. The telephone system is integrated across the entire University community, allowing for quick calling to anyone within the four campuses without dialing the ten-digit number.

To provide telephone services, Temple currently owns and/or manages: 82 manholes, 65,000 copper and fiber optic pairs, 161,000 linear feet of 4" conduit, 14,500 administrative voice mailboxes, approximately 5,000 student voice mailboxes, 200 departmental voice processing menus, and more than 33,000 telephone lines. There are also 92 outdoor Code Blue emergency phones.

Additional information about Temple's telephone system is available on the Telecommunications web site.

  • Telephone Conferencing - Verizon telephone conferencing service is available to Temple departments. This service offers a practical and cost-effective option for conducting small meetings with up to 20 participants. The service is easy to use and does not require participants to perform any setup process.

Security

  • Campus-Wide Antivirus Program - To help curtail the spread of computer viruses and provide protection against spyware, Temple University purchased a license to distribute Symantec Endpoint Protection software. Installation of this software is mandatory on all computers in offices and residence halls on the following campuses: Main, HSC, TUCC, Ambler, Fort Washington, and School of Podiatric Medicine

    Temple students, faculty, and staff may also purchase copies at a minimal cost for use on their home computers.

Software Site License Program

Computer Business Services administers several University-wide Software Site License Programs that enable Temple faculty and staff to purchase software for campus use at substantial discounts. Under the Software Advantage Program, Microsoft Office, Microsoft Windows and Symantec Antivirus licenses are obtained by Temple University for each employee.  The Microsoft Campus Agreement also enables the latest versions of Microsoft Office and Windows to be available for student use in the Tech Center as well as computer labs on each campus.

The Temple community can take advantage of educational discounts on new computers and software through a number of vendors via programs managed by Computer Business Services.


Recycling

The Computer Recycling Center (CRC) is the primary aggregator and recycler of surplus computers and electronic equipment for Temple University. The CRC:

  • takes in surplus computers and equipment from Temple departments,
  • processes, properly disposes of, or refurbishes the equipment,
  • sells refurbished equipment at a discount for either departmental or personal use.

The CRC also donates equipment to local non-profits.


Updated 4/13

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