Fiscal Year 2007-2008
Effort Reporting System
The Effort Reporting System (ERS) was implemented. ERS is a web-based system from MAXIMUS that enhances Temple’s ability to comply with the complex federal regulations surrounding sponsored research and effort commitments. ERS not only assists with compliance, but also replaced a paper-based, manual system which helped to make the effort reporting process more efficient. Customized functionality was added to generate labor cost adjustments in ERS that interface to the GL (General Ledger) in FMS (Financial Management System).
The first major Project Enterprise milestone, fsaAtlas, was implemented. This system is used by the Office of International Services to manage international student and employee information and to report official information to the government system SEVIS (Student and Exchange Visitor Information System).
Release of E-Grading
Completed the development of the Electronic Grading (E-Grading) System which includes the following modules:
Darwin, an ERP Transition Plan project, was implemented. Initially, the advisor portion of Darwin has been implemented with the Student portion scheduled to go live in the summer. Darwin offers:
Payroll/Employee Self Service Enhancements
Automated Human Resources Workflows
Expansion of Exchange E-mail
Microsoft Exchange 2003 was expanded to include more than 500 user accounts from more than 25 departments. A BlackBerry Enterprise Server (BES) was also deployed. Planning is underway for an upgrade to Exchange 2007 and, subsequently, a migration of all staff and faculty e-mail.
TECH Center Enhancements
Lab Implementation Plan
Implemented phase 5 of the five year lab plan. In accordance with the plan, the Tuttleman Scholars Information Center was refurbished with new carpeting and paint. Three multimedia breakout rooms were added, 100 computers were replaced, and the facility was expanded by 16 additional workstations.
Blackboard underwent a major upgrade from revision level 6 to level 7 during summer 2007. In addition to software, new hardware was purchased and attached to the existing SAN. Beta testing had been conducted during the spring 2007 semester and, after the move to the new infrastructure, performance testing was successful.
The upgrade to Blackboard 7 added new features such as multi-language support, additional assessment question types and online assessment enhancements, and adaptive content release.
Blackboard was upgraded at the beginning of the Summer 2008 session (June 2008) to version 8.02. This will enable Computer Services to install the Content and Learning Outcomes modules.
MIR3 Emergency Notification Application
Implemented a university-wide emergency notification system. This system will communicate actions needed in the event of an emergency to all students and employees. To expedite notification, we use e-mail, phone, and text messaging simultaneously to ensure prompt delivery of emergency information.
To implement this system, froms were programmed to allow students and employees to register and update their emergency notification information. In addition, a program was also written to transfer updated information to the service provider daily.
A Command Center was also set up in the Bell Building. This room was outfitted with PCs and monitors which will be used in the event of an emergency. Senior officers of the university will use this space to work and readily get access to the resources that they need to coordinate efforts on campus.
New University Web Site
Built and launched the new main University web site and set up a site for the Office of Communications to have editorial access. Also designed a feedback form for the new site.
Continued Implementation of Web Applications
Web sites and online surveys were created and launched for the Sustainability Committee, Middle States Working Group, and Community Activities Work Group. Other major web projects for the year included:
Duplex Printing in Labs
Duplex printing was configured and launched in the TECH Center as part of the University’s sustainability initiative. The goal is to roll out duplex printing to the rest of the computer labs during the next fiscal year.
Introduction of Ruckus
Ruckus, an online music service, was made available to the Temple community.
Installation of Xerox Multifunctional Units
Computer Services, in conjunction with Xerox and the Purchasing Department, replaced older printer models throughout the University with new multifunctional units. The units allow faxing as well as making copies and printing documents, all from the desktop.
Rollout of TUsecure
TUsecure is a Computer Services initiative to provide everyone in the University with a single username and password for most systems. As part of the TUsecure initiative, the AccessNet account creation process (accounts.temple.edu) was completely overhauled so that applicants, alumni, students, faculty, staff, and courtesy accounts can go to a single application for their account maintenance.
The TUsecure initiative won the Information Security Executive (ISE) Mid-Atlantic Awards 2008 Project of the Year in the Government/Academic category. The Information Security Project of the Year Award "focuses on a project completed in the past 12-18 months that significantly impacted an organization's risk management or information security posture."
Smart Classroom Implementation Plan
Completed phase 5 of the five year Smart Classroom Plan. Smart classrooms include built-in multimedia, Internet, and computing capabilities. Sixteen standard classrooms were converted in Anderson, Engineering, Pearson, Ritter Annex, and Weiss Halls for a total of 300 smart classrooms.
WAN Service Upgrade
Began the migration to a new wide area network (WAN)--EVPL (Ethernet virtual private line)--that is serving the academic campuses. To date, Telecommunications has migrated the Ambler Campus, Temple University Center City, Tyler Campus, College of Podiatric Medicine, Main Campus, and 401 and 425 Commerce Drive over to the new WAN. The new WAN provides alternate paths for improved redundancy and more than doubles the bandwidth on each campus.
New Applications for the Network
Temple’s enterprise network continues to be the transport for new applications. This past year, 37 new Ethernet drops were installed for the Diamond Dollars “Micros” application, 23 Smart Classrooms were added, the rooftop video surveillance cameras were moved over to Ethernet, and Ethernet drops were installed in the operating rooms of TUH and its affiliated hospitals.
Wireless and Cellular Technology
Access and mobility to data are major requirements for our academic, administrative, and student customers. This past year, we started upgrading our wireless network and are now implementing 802.11n hardware. This platform increases the speed as well as the number of users able to use one access point. Wireless users are now working on the new Meru 802.11n platform at the following locations: Beasley School of Law, Barrack Hall, TECH Center, Liacouras Center, and Fox School of Business.
In conjunction with Verizon Wireless, a new cellular site has been installed on the rooftop of Wachman Hall. This cell site has greatly improved the wireless coverage on the Main Campus. During the 2008 fall semester, a new “stealth tree cell site” will be installed on the sporting field side of the Ambler Campus. This will provide coverage to both the campus and the surrounding neighborhood. The Athletic department will be using cellular service to provide video streaming for athletic events held on the Ambler Campus.
Coordinated the installation of Comcast Cable in the Medical Office Building, Faculty Student Union Building, Wachman Hall, Old Dental School, and Kresge Hall.
Video Conferencing Upgrades
The video conferencing systems on the Harrisburg Campus, 425 Commerce Drive, and the Ambler Learning Center were upgraded to provide connectivity over both ISDN (Integrated Services Digital Network) and IP (Internet Protocol).
Numerous departments relocated on Main Campus and HSC Campus. For each of these moves, the Office of Telecommunicartions was responsible for installing voice/data cabling, activating phone service, and placing phones. In some cases, installing the WAN (wide area network) transport and hardware was also necessary.
The following departments on Main Campus relocated: Office of Policy and Planning Analysis, Measurement and Research Center, University Counsel, University Secretary, Tuttleman Counseling Center, Office of Academic Advising, Office of Risk Management, Office of Institutional Advancement, Office of the Provost, Office of the Executive Vice President, Alumni Affairs, General Education Department, Sr. V.P. for Financial Affairs, and V.P. for International Affairs.
The following departments on HSC Campus relocated: Pulmonary Function, Lung Center, Kidney Transplant, Nephrology, Family Medical Center, Cardiology, Rheumatology, billing department, and the Health System.
In addition, the Practice Plan’s WIC Center closed and a new Center City Medical Office opened on 17th Street.
Network Upgrade Project
Work continued on the 36-month network upgrade project. The primary goal of this project is to have a network that is robust, resilient, and redundant with no single point of failure. When the project is completed, every piece of networking hardware on all campuses will have been replaced.
New building distribution hardware was installed at the following locations: 1700 N. Broad St., 1300 Cecil B. Moore Blvd., 1900-08 Liacouras Walk, 1938 and 1940 Liacouras Walk, 1009 W. Montgomery Ave., Anderson Hall, Barrack Hall, Barton Hall, Beury Hall, Bio-Life, College of Engineering, Conwell Hall, ECEC, Johnson-Hardwick, Kardon Bldg., Klein Hall, Mitten Hall, Paley Library, Pearson Hall, Presser, Rock Hall, Student Center, Temple Towers (East and West), USB, Weiss Hall, White Hall (East and West), FSUB, Jones Hall, Medical Office Building, New Dental School, Podiatric Residence Hall, Ambler Library, and Ambler East and West Halls.
Core hardware was replaced in the following switchrooms: Ritter Annex, Tuttleman Learning Center, Allied Health Building, Bright Hall (Ambler Campus), College of Podiatric Medicine, 401/425 Commerce Drive, TUCC, and Tyler Campus.
In addition, redundancy of major systems was improved by using the Bell and Conwell Hall switchrooms. The following was accomplished: upgraded the main DNS; installed a new Verizon 200Mbps connection in Conwell Hall; upgraded the Cogent internet bandwidth to 400Mbps; installed a new Packeteer and ISS Proventia in Conwell Hall; separated the Nortel firewall between Conwell Hall and the Bell Building; and upgraded the CheckPoint SmartCenter.
Finally, a new F5 (load balancer) was implemented for the ERP project and a new Citrix SSL-VPN for administrative remote access was brought on.
Temple University had installed 92 outdoor solar/cellular Code Blue emergency phones on the Main, HSC, Tyler, and Ambler campuses. In late 2006, the FCC gave approval for all cellular carriers to eliminate their analog service in February 2008. All the outdoor phones, therefore, had to be changed to digital service or hardwired for power and landline dialtone. The reliability was much higher for the hardwired design. In November 2007, electrical contractors started installing the conduits and cabling to carry hardwired power and landline dialtone to the 92 phones. The project was completed within budget and seven days before the Verizon analog network went offline.