The Admissions office wanted to establish a regular means of
communication with prospective students who applied to Temple and paid a
deposit. E-mail was chosen as the method.
Procedures were set up to create accounts for 5,500 accepted students.
A new account naming structure (tuaxxxx) was created to ensure that all
prospective students had e-mail addresses. AccessNet Usernames and PINS
were generated and mailed. Programming changes were made to accommodate
the new accounts and a Web page was created so applicants could activate
the account and create their own passwords.
The Development Office was exploring ways to keep in touch with
alumni. Since graduating students were familiar with Temple's e-mail
system, e-mail was selected as the method. The standard policy, however,
is that student e-mail accounts expire 90 days after graduation.
In May 2004, a pilot program was implemented to provide 5,000
graduating students with the option to sign up for e-mail for an annual
fee of $10. Programming changes were made to accommodate the accounts and
revisions were made to current account processes.
In order to access a number of Temple resources, such as the library
databases from home and Temple's modem pool, a special PPP ID login name
and password was required. The login ID name and password were a series of
letters and numbers. Other applications required their own unique
usernames and passwords, making it confusing for students who need to use
To create more convenient access to our systems, changes were made to
over 50 applications to allow the use of Temple's AccessNet username and
password as the single means of authentication. This was accomplished
using our LDAP servers. While the final process is seamless, the
procedures to create this convenience involved hours of programming and
testing on our systems as well as on our network.
Over the past four years, the number of requests by instructors for smart
classrooms and smart carts has increased by 134%. As faculty rely on
classroom technology for in-class presentations, equipment downtime
disrupts classroom activites. The need for reliable equipment is therefore
A survey of all Main Campus classrooms was performed to create an
inventory list. From the list, Computer Services developed a technology
upgrade path with budgetary items to increase the number of
centrally-scheduled general access smart classrooms on Main Campus from 36
to 95. The plan also takes into account that equipment in current smart
classrooms is upgraded and maintained. The implementation process is
currently in progress.
The computer equipment in the Tuttleman Learning Center needed to be
upgraded so current software versions could be installed for student use.
Temple has kept pace with technology by installing over 100 new
student computer workstations in the Tuttleman Scholars Information Center
(general use computer lab). The PCs have been upgraded to Pentium 4s with
17" flat panel monitors and the Macintosh computers have been upgraded to
G5s also with 17" flat panel monitors.
In Fall 2003, many residence hall students got off to a rough start
when they found that their computers were infected by the Blaster worm
and/or the Welchia virus. The Blaster worm and the Welchia virus caused
headaches nationwide as well as here at Temple. In addition, many
residence hall students who installed peer-to-peer file sharing programs (KaZaA,
Blubster, etc.) found that their computers were seriously infected with
To prevent the spread of the worm and viruses, Computer Services
quickly produced and distributed a Windows Update CD and programmed a Web
site that gave residence hall students the opportunity to install Symantec
AntiVirus software for free. The Help Desk stayed open to receive calls
from students needing assistance and our consultants were stationed in the
residence halls to help students remove viruses and secure their
computers. Our Telecommunications staff also spent many hours monitoring
network performance for virus activity. Due to these preventive measures,
we contained the outbreak to about 600 computers. Temple's security
efforts received national acknowledgement in an Associated Press article
featured on the CNN and MSNBC websites.
Lessons learned from the Blaster worm and Welchia virus focused our
attention on issues regarding computer security. The drain on our
resources caused by these infections was significant. To stem this
problem, we knew we needed a University-wide strategy.
The strategy was to purchase an enterprise-wide license to distribute
Symantec's (Norton) AntiVirus software free to our faculty and staff for
on-campus use and to students in the residence halls. Temple also has
purchased a license to distribute Symantec Antivirus for home use. To
raise awareness of this issue, Computer Services embarked on an antivirus
campaign, titled "The Bug Stops Here" to inform the University community
about strategies for securing computers from viruses and hackers. The
campaign consisted or posters, a special issue of Bits & PCs, and
giveaways. The AntiVirus campaign proved to be very effective in
protecting Temple computers from viruses.
Faculty and staff can download the centrally managed Symantec AntiVirus software on campus at no charge from the AntiVirus Web site. Residence
hall students can automatically obtain the software from the Getting
Connected Web site when they apply for Internet service.
Temple's e-mail accounts were distributed over a number of different
systems producing a variety of Temple e-mail addresses. The objectives of
the TUmail project were to consolidate e-mail servers into one @temple.edu
system and to improve overall system performance.
Testing for the migration of GroupWise accounts to the Mirapoint System
was completed and necessary documentation was created. Each GroupWise
account was evaluated individually and each department was handled
separately. The GroupWise accounts were then migrated to the Mirapoint
system. In addition to messages, account migration included calendars,
to-do lists, ‘work-in-progress’ mail, and address book information.
After e-mail accounts were migrated to the Mirapoint system, the Temple
community requested additional information for using TUmail. As users
became more familiar with the system, they also suggested enhancements
that would make TUmail easier to use.
A special TUmail issue of Bits&PCs was written and distributed to the
Temple community. TUmail software was upgraded to version 3.4.2. Based on
input from users, the look of the screens was redesigned. In addition to
making TUmail easier to use, the upgrade included new features, such as
improved security and spam filtering, the storage space status bar, and
enhanced junk mail management. The enhancements to TUmail also made the
calendar easier to schedule events and manage time more effectively. A
TUmail tip of the week was also added to the TUmail Web site.
Blackboard is a popular online course management system that Temple
faculty use to distribute course materials and assignments to students. As
of July 2004, course content for over 5,700 classes was available for
students on Blackboard. The system hardware and software was not
sufficient to handle the increased activity. The Blackboard resources
needed to be upgraded.
As of July 4th and January 1st, new hardware was installed and
configured, the software was upgraded, and accounts were migrated to the
system. In addition to boosting performance, the upgrade provides
assessment features and enhancements to the gradebook.
Computer Services continues to implement the Feith Document Imaging
system across University departments to automate the storage and retrieval
of documents. The system is used to convert paper-based documents into a
digital format and store them in a database for easy retrieval.
After work-flow research was conducted, the Feith Document Imaging
system was implemented in three major departments: Accounts Payable,
Bursar, and Academic Records.
The introduction of the Uvote Website was a success last fiscal year.
To build on this success, Temple Student Government wanted to find a way
to increase student participation in the voting process.
The UVote website design was enhanced and incorporated into TUportal.
This first online election available through TUportal resulted in
significant voter turnout for the Temple Student Government. Nearly 1,900
students voted for Student Government officials online, an increase of 22%
from last year.
President Adamany initiated new policies regarding:
Undergraduate Academic Warning, Probation, Dismissal & Reinstatement
Academic Progress in Lower Division Courses Policy
Policy on Repeating a Course
Incomplete Coursework Policy
Student Records Confidentiality Policy - FERPA
Establishing, Restructuring and Terminating Academic Programs
Computer Services needed to program these new policy requirements into
the student information system.
In a large-scale effort, our Administrative Computer Services Office
updated our student information systems (ISIS, OWLnet, and OWLink) to
accommodate these policies. All processing rules were programmed and put
in place and all relevant information was made accessible to students and
The Student, Finance and Human Resources systems were legacy
applications that ran on an IBM mainframe computer using the OS/390
operating system. Temple was notified by IBM, however, that IBM would no
longer be supporting OS/390 and that we must upgrade to the z/OS operating
system by September 30, 2004. The caveat was z/OS would not run on the IBM
9672-RB5, Temple’s mainframe at that time.
An extensive evaluation of mainframe computers that could host z/OS was
conducted and the machine deemed best for the Temple environment, an IBM
2066-0B1, was selected as the replacement for the 9672-RB5. A detailed
project plan was developed for the acquisition, installation, testing and
final turnover to production of the new mainframe. After all applications
were successfully tested on the 2066-0B1, it was placed into production,
replacing the 9672-RB5 on April 18, 2004. At that point in time, work
began for the replacement of the OS/390 operating system by the z/OS
operating system. As of June 30, 2004, final testing is underway for the
new operating system. It is scheduled for production status on August 15,
The accumulation and use of employee leave time accruals has always
been a manual process at the University. Human Resources requested that an
automated process be implemented which would calculate the earning of
accruals and provide a Web-based system to track employee usage of
vacation, sick and personal days.
The Time Collection system has been in production for the entire
2003-2004 fiscal year. Included in this process was the massive effort to
calculate thousands of employee accruals.
Information concerning employee accruals is collected by University
timekeepers using the Time Collection System. The Human Resources
Department requested that this information be available to employees on
their pay stubs.
As of October 2003, employee pay stubs include sick, vacation and
personal leave accrual balances along with the balances from the previous
The Health System implemented an automated time and attendance
application. The Kronos Time Tracking System was selected. Due to the
large number of employees and the complexity of the application, it was
decided to split the project up into several phases. This initial phase
involved up to 500 employees.
The first phase of Kronos Time Tracking was completed and implemented
in April of 2004. The process included TUHS Human Resources, Information
Technology, Finance, Environmental Services, Food Services and Revenue
A new method of time collection was needed to improve the collection of
hours worked, eliminate paper time sheets and reduce manual data entry. As
a result, Kronos was implemented in the computer labs supported by
Academic Computer Services. This included locations at Main, Health
Science, Ambler and Tyler campuses. Up to 300 students are included in
This process was completed and implemented in May of 2004. Currently,
time for over 200 students is being tracked and interfaced with the
Prior to the completion of this project, newly admitted students signed
up for orientation sessions and placement tests by telephoning the Student
Assistance Center staff. It was determined it would be more efficient and
convenient if this process was done electronically.
- A new database was created on OWLink for Student Assistance Center
staff to establish orientation sessions and placement test sessions. Staff
can see the names of students registered and the number of session seats
remaining. Established rules can be overridden to schedule students into
any session on an exception basis.
- Links on OWLnet prompted new admits to sign up for placement tests
and orientation. Extensive logic was built into the process to direct
admitted students with paid or waived tuition deposits appropriately by
their college, curriculum, distance from Temple, and placement tests
required of specific students. Specific session information and links to
campus maps were provided.
- For the Summer 2004 period, 5,200 newly admitted students signed up
online for orientation.
Enrollment verification letters enable students to verify their
enrollment with financial institutions and health insurance providers. In
the past, a student would mail a request for an enrollment verification
letter to Academic Records. Academic Records personnel would then manually
read each mail request, generate the letter, and mail it.
Students can now request an enrollment verification letter using the
OWLnet Web site. This enhancement replaces a manual process with an
entirely electronic process that students can perform independently using
OWLnet. Academic Records provides 7,000-10,000 of these letters annually.
Student Financial Services (SFS) notified students via postal mail when
their financial aid was available. This was a manual and time-consuming
Due to programming changes that were implemented, Student Financial
Services (SFS) can now notify students when their financial aid is
available by sending e-mail to their @temple.edu account. Students can
then view and print their financial aid award letter from the OWLnet Web
site by clicking on the Financial Aid Tab. SFS encourages students to use
this feature to share information with parents or third parties.
The My Housing Web site has become an increasingly important resource
for residence hall students accessing their housing information.
During the summer, the MyHousing Web site received the following new
Returning and newly admitted students can now make housing deposits
electronically via Temple's QuickPay system.
Students can log in using their AccessNet username and password
either from within the TUportal Web site or directly at: http://myhousing.temple.edu
Graduate students can select “room type” as a preference for Fall and
Spring semesters and can select family members as roommates in University
The Confirmation Summary Page has been condensed and is now
easier-to-read. Students can use this page to view and modify their
Cost Center Reports are run monthly and each reporting process produces
printed output. Distribution of these printed reports requires manual
preparation time due to report sorting and envelope stuffing before the
output arrives at the proper departments.
The Cost Center Reports were captured in electronic format and
published to the web using the Report2Web system. The reports are
available within hours of being processed on the University's mainframe
The files on departmental servers were backed up individually using a
variety of methods. For consistency and efficiency, a standard backup
method was needed.
Computer Services researched, installed and configured a centralized,
enterprise-wide, backup system called Legato that automatically backs up
servers throughout the University each evening. The backups are stored in
a tape library that is housed in a state-of-the-art tape library jukebox.
Computer Services needed a way to educate Schools and Colleges about
major initiatives and improvements and to also open a dialogue to discuss
on-going technical concerns.
A Technical Liason Group was formed with a liason representing each
School and College. The group meets periodically to discuss major
technical projects and changes that impact the Temple community. This
forum has resulted in a better understanding between Computer Services and
the School and Colleges regarding technical issues. The liason also helps
to disseminate technical information to their respective constituencies.
The Computer Services Web site evolved over a period of years into a
University resource with computer-related news and a vast assortment of
information for the different offices. The Web site needed a more dynamic
look and it also needed to be restructured to make the information easier
The Web site was redesigned to be service-oriented with a focus on the
main categories of Students, Faculty, and Staff. Each Computer Services
office is now unified under one umbrella with its own section that
explains its services and also provides contact information. In addition,
a Google-powered search engine was added to the site to allow searching
for topics within the site.
New web designs were requested for a number of major Temple departments
Computer Services Web Designers met with representatives from the Boyer
College of Music, Tyler School of Art, School of Dentistry, and Internal
Audits Design to analyze content and discuss Website architecture and
layout. The designers then developed an implementation plan. From this
plan, the designers implemented a new design with newly formatted text and
graphics and consistent navigation features.
Computer Services designs Websites for Temple's schools, colleges, and
departments. Webmasters then use Microsoft FrontPage to create and manage
their Web content. Using FrontPage, however, Webmasters can inadvertently
stray from the design guidelines or even break web pages.
Computer Services implemented a pilot program using Macromedia
Contribute software, a new content creation tool. With this tool,
Webmasters are able to edit pre-selected regions of Webpages without
accidentally corrupting parts that should not be edited.
The Help Desk managers and receptionists needed a way to manage the
phone queue and to review calls for quality control.
Tools were put in place to see how long a caller has been on hold and
to allow managers to select a person out of the queue to answer the call.
Using the new tools, phone calls can also be monitored and/or recorded.
Due to the implementation of the Human Resources Project Development
Plan for all employees, demand for Computer Services seminars has
dramatically increased. The training room must include equipment to meet
The training room located in Gladfelter Hall, room 659 was upgraded to
include 13 Dell Optiplex 270 Pentium 4 computers at 2.80 GHz. Six scanners
as well as two photo-quality inkjet printers have been installed in the
room to accommodate digital imaging, text scanning, and desktop publishing
seminars. In addition, each computer includes a DVD drive and burner to
complement multimedia intensive classes. There is also a new ceiling-mount
digital projector and screen to facilitate instruction by displaying
lessons from the instructor's computer station.
Researching available software applications and future trends in
technology continue to be an important component of keeping the Temple
community's technology skills up-to-date. This research forms the core of
creating and delivering computer-related seminars to students, faculty,
Over 20 new seminars were created and offered to the University
community. Our Training Specialists delivered these seminars and they also
called upon the expertise of system administrators and staff to deliver
specialized training to select audiences.
In addition to seminars in TUportal, TUmail, and Blackboard, we also
offered the following new seminars: Web Master Professional Certificate,
Microsoft Office XP Essentials Certificate Program, Digital Imaging
Certificate Program, Using a Smart Classroom or Cart, Using a Digital
Imaging Database to Build In-Class Presentations, Safe Computing, Tips and
Tricks for Performing Online Research, Office 2003, Photoshop, Text
Scanning, and Using a Classroom Performance System to Inspire and Engage
Students in the Classroom.
The use of laptop computers on campus continues to grow. At the end of
October 2003, there were 1,574 MAC addresses registered to use wireless
access on campus. In support of this trend, Computer Services has been
expanding Temple's wireless zones.
The network infrastructure needed for wireless access was installed on
Main Campus in the Student Center, Gladfelter, Annenberg, Ritter,
Anderson, and Kresge Halls and Paley Library. Many classroom buildings and
residence hall lounges, as well as outdoor areas (Bell Tower, Tuttleman
courtyard, and the 12th street food vendor pad) also now offer wireless.
Access is also available at Fort Washington, and TUCC.
The Main Campus Help Desk is now also equipped with wireless access to
support the growing use of Temple's wireless network on campus. With this
capability, Help Desk consultants can more efficiently and accurately
troubleshoot and answer questions. In addition, the wireless Web site,
which lists wireless locations, MAC address registration, and
documentation, was enhanced and expanded.
Technology at Temple is used for the critical operations. These
operations must be protected with the latest safeguards to prevent hackers
from gaining access to private and confidential information.
In order to keep our network traffic flowing smoothly and to protect
the data and communications of students, faculty, and staff, Temple
evaluated and then purchased a new, state-of-the-art firewall to replace
the five outdated firewalls. The new firewall screens many more
transactions and enables us to filter all network traffic, specifically
granting permission to legitimate transactions while denying access to all
others. It provides additional defense against hackers and identify
thieves and various other intruders. This constitutes a major network
upgrade, which has created a faster and more secure network.
The recording industry has greatly increased its scrutiny of illegally
downloaded music and video. The result is that students throughout the
country are facing large fines and penalties. In addition, an outbreak of
viruses and the use of large amounts of bandwidth caused by peer-to-peer
file sharing programs have significantly disrupted our network. We have
also seen more and more students having computer problems because of the
damage caused by peer-to-peer programs.
Since students depend on Temple's computer resources as essential
academic tools and Computer Services counts on providing these tools, it
became necessary to create and release a Peer-to-Peer File Sharing Policy.
The policy helps students understand the risk they are taking by using
these programs and sets consequences for those who continue using them,
especially for activities such as the illegal downloading of music files.
Over a relatively short period of time, Temple's network has evolved to
become a vital component of University operations. To maintain and protect
the network, it is important that University students and personnel have
clear and definite usage and security standards to follow.
In November, a memo was issued to the University community establishing
appropriate security requirements and restrictions on accessing and using
University computers, computer systems, and networks and safeguarding
University information. This memo also identifies the minimum security
requirements that must be followed and establishes the Vice President for
Computer and Information Services as the Temple University officer
responsible for the establishing and carrying out computer and network
At Temple, we have always taken very seriously our obligation to
safeguard the personal information of students, faculty, and staff. This
obligation includes keeping the University community informed about new
federal legislation and its impact on privacy issues.
A memo was issued to Temple faculty and staff informing them of the
provisions of the Gramm-Leach-Bliley Act (GLBA) and the Health Insurance
Portability and Accountability Act (HIPAA). This memo also served as a
reminder of the importance of exercising good judgment when processing,
storing, or disposing of materials that contain confidential information.
The cable television wiring in the White Hall residence hall was
outdated and needed to be upgraded to improve performance and maintenance.
All the cable television drops were upgraded from an interconnected,
daisy chain model layout to an independent, home-run model.
In order to bring resources up to date, telephone, Internet, and cable
service needed to be installed in the College of Podiatric Medicine
Wiring for telephone, Internet service, and cable television was
installed in each residence hall room.
In order to bring resources up to date, telephone and Internet needed
to be installed in the on the Main Campus Elmira Jeffries Residence Hall.
Wiring for telephone and Internet service was installed in each
residence hall room.
Temple provides high-speed Internet and telephone service to students
who live in on-campus housing. Policies, procedures, and support must be
in place to implement these services.
Telephone and Internet service was activated and managed for the
academic year for 4,300 students. The Getting Connected website, where
students can apply for services online, was updated. Onsite support to
help students get connected was provided and all billing and service
requests were handled throughout the year.
Telecommunications wanted to eliminate the inefficient manual process
of distributing paper telephone bills to students.
Riding on the success of online telephone bills for administration,
Telecommunications developed a new procedure that allows students to
review their telephone charges through the OWLnet Website. This new
procedure has allowed Telecommunications to eliminate the days of sorting
and distributing monthly bills to students.
Due to renovations, telephone, Internet and video service had to be
relocated from 401 Commerce Drive to 425 Commerce Drive.
The cabling was relocated and telephone, Internet and video services
were activated in the new locations.
Last fiscal year, Telecommunications began the installation of Code
Blue emergency phones. The Office of Security and Protection determined
that the outdoor emergency phones should be upgraded and additional phones
be installed on the various campuses. The existing phones had been
installed in the early '90s. The new phones are manufactured by "Code
Blue," the industry leader in this type of outdoor emergency phone.
Telecommunications completed the installation of 90 phones on the Main,
HSC, Ambler and Tyler campuses.
Due to a vacant position, Computer Services needed to hire an Associate
Vice President to oversee Temple’s administrative systems and functions
and to spearhead new initiatives.
Barbara Dolhansky was appointed as Associate Vice President for
Administrative Computer Services, effective December 1, 2003. Barbara is
an intelligent, hardworking professional who has worked at Temple for 13
years. She is respected for her ability, her calm demeanor, her tough and
determined focus, and her knack for getting the job done.
Temple's computer systems are critical to the University’s daily
operations. Since these systems operate on multiple platforms, maintaining
them is often a challenge. In an effort to standardize our computing
environment and recover resources in the event of a disaster, it is
vitally important to create an area of responsibility that focuses
directly on system management.
Frank Azuola was hired to fill this position as Assistant Vice
President of Data Operations. Frank received his PhD in Computer Science
from the University of Pennsylvania, an MBA from The Wharton School of
Business, an MS in Electrical Engineering from the University of Costa
Rica, and an MA in International Studies from the University of
Pennsylvania. In addition, Frank is a Fulbright Scholar.