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Project Summary
Accomplishments for
Fiscal Yea
r 2002 - 2003


Project TRIOS:
Evaluation Phase for a Complete Administrative System Upgrade
project TRIOS logo

Background

In December 2002, President Adamany initiated a project to evaluate and implement a new ERP (Enterprise Resource Planning) system to replace the current legacy Student Financial and Human Resources systems. Due to the scope of this project, an extensive evaluation process was required.

Status

A Steering Committee was formed to evaluate the University's needs and to investigate the current technical options available for a replacement platform. A detailed report has been completed for this Product Evaluation phase. The Steering Committee met with Project Team leaders on July 30, 2003 to review the findings and a recommendation was made to the President.


TUmail:
Temple's New E-Mail System

Tumail logo

Background

Temple's e-mail accounts were distributed over a number of different systems producing a variety of Temple e-mail addresses. The objectives of the TUmail project were to consolidate e-mail servers into one @temple.edu system and to improve overall system performance.

Status

The new TUmail system from Mirapoint was installed and over 40,000 e-mail accounts were migrated to the new system in late May. The Nimbus, Blue, and IBM (VM) mainframe systems were retired from service, and the Astro system was redeployed. The TUmail system is now up and running. The migration of accounts on GroupWise is undergoing testing. Accounts on the Business School and Dental School systems will be done in the fall.


Programming Changes to Implement Presidential Academic Policies

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Background

President Adamany initiated new policies regarding E-mail for Students, FERPA Waiver, Incomplete Coursework, Withdrawals, Repeat Courses, Academic Progress in Lower Division Courses, and Academic Warning and Dismissal. Computer Services needed to program these new policy requirements into the student information system.

Status

System requirements for E-mail for Students and FERPA Waiver policies are in place. All other programming changes are underway and are on schedule for implementation during the Fall 2003 semester.


New Allocation Methodology for the Computer
& Technology Fee

Computer & Technology Fee logo

Background

The Computer & Technology Fee was designed to provide funds for a spectrum of information technology services and resources. Historically, Temple's approach to allocating this fee was to have the schools and colleges develop curricular-based plans and then submit annual proposals seeking funding for those plans. While this project-based approach worked well, a technology funding strategy was needed to strike a balance between centralized computing services and the individual instructional technology needs of each of the schools and colleges.

Status

The following allocation method was developed and instituted for fiscal year 2004:

  • 45% of the Computer & Technology Fee funds will be allocated to the schools and colleges to undertake technology innovation in teaching, renew their existing facilities, and manage funds for labs, classrooms, and staff.

  • 45% of the Computer & Technology Fee funds will be allocated to:

    1. equip a primary facility with instructional technology and software and provide professional staff to assist students with the software applications they need for their educational purposes, and

    2. provide funds for upgrading smart classrooms.

  • 10% of the Computer & Technology Fee funds will be allocated to a central pool to be used by departments that have student-related technology needs and which are not enrollment-based units.


Security

Background

Until September of 2002, computer security at Temple was limited to mainframe security and disaster recovery. The primary security problems and issues today focus on the network. In addition, new federal laws (the Health Insurance Portability and Accountability Act and Gramm-Leach-Bliley Act) require significant amounts of network security. In light of these developments, security polices and procedures needed to be reviewed and refocused.

Status

In February, a very qualified network security professional was hired as Chief Information Security Officer. A Security Roundtable consisting of various University constituencies was established to give input. A Network Security Policy was developed and implemented. Also, in accordance with the Gramm-Leach-Bliley Act, a Comprehensive Information Security Program (CISP) was developed and implemented.


Telephone System Upgrade

control room

Background

In 1984, the University installed a privately owned telephone system that served all five campuses, including Temple Hospital. In 2000, the system reached its maximum capacity and there were new buildings under construction that would need telephone service. In 2000, the Board of Trustees approved a project that would not only upgrade the phone system but would also involve the installation of new single mode and multimode fiber optic cable to all buildings on the five campuses. The new cable is used for data transmission and full motion video for security monitoring on the various campuses.

Status

In a systematic manner, buildings were cut over to the new phone system during a 20-month period. There was no significant downtime to any users since all cutovers were done overnight and on weekends. This portion of the project is now complete, and over 25,000 ports are working on the new phone system with plenty of capacity to handle the demand as Temple continues to grow and expand.


Network Infrastructure Upgrade
network upgrade

Background

In June 2000, the Board of Trustees approved the upgrade of the Temple University (Ambler, HSC, and Main Campus) data network to Gigabit speed. This upgrade will allow the University to accommodate higher bandwidth requirements. Higher bandwidth is needed for new systems and planned applications and has been requested by the faculty and administration.

Status

As of June 2003, 85% of the core backbone has been upgraded to Gigabit capacity. In addition, the hardware providing 100Mbps to the desktop has been installed on the floors of 75% of all buildings.


Internet2
Intrnet2

Background

Internet2 is a collaborative effort of universities, industry, and government agencies to create the Internet of the future. Work on this project is being done through a new high-speed non-commercial data network available to a significant number of prestigious research universities. Faculty members in the Computer and Information Sciences department received a National Science Foundation grant to participate in the Internet2 project and Temple supplied matching funds.

Status

In January 2003, Temple was connected to the new Internet2 network. The connection is 50Mbps and runs between the Bell Building on Main Campus and 401 N. Broad Street where it merges with the Internet2 Abilene backbone. Every Internet port on campus is now automatically connected to Internet2.


Blackboard System Upgrade
blackboard logo

Background

Blackboard is a popular online course management system that Temple faculty use to distribute course materials and assignments to students. As of July 2003, course content for over 4,000 classes was available for students on Blackboard. The system hardware and software, which was over three years old, was not sufficient to handle the increased activity. The Blackboard resources needed to be upgraded.

Status

As of July 4th, new hardware was installed and configured, the software was upgraded, and accounts were migrated to the system. Blackboard 6 is now available through the TUportal website.


TUportal - Single Sign-on Gateway Website
TUportal logo

Background

Students access a number of different websites for coursework, e-mail, registration, and records. Different account usernames and passwords were required for each website. The objective of the TUportal project was to create a website where students could log in once, using one password, to access all the computer resources available to them.

Status

As of July 4th, all related systems were configured to work together and TUportal was launched. Students can now obtain access to TUmail, Blackboard, OWLnet, Diamond Dollars, Housing Information, and more through one website, tuportal.temple.edu, using their AccessNet username and password.


Computer Recycling Center
CRC logo

Background

The University needed an organized method to gather old computer equipment, refurbish that equipment if possible, redeploy the equipment where appropriate, donate any unwanted usable equipment, and arrange for the proper disposal of all unusable equipment and scrap.

Status

The Computer Recycling Center was launched in February to efficiently manage the University's old computer equipment. Procedures are now in place to remove old equipment from offices and refurbish it, when possible. The refurbished equipment is then redeployed either within the University or to the local community through collaboration with TechWORKS. The Center also handles the disposal of equipment following proper environmental guidelines.


Bell Building Computer Lab Planning and Development
Bell Lab logo

Background

Temple currently has over 100 computer labs and computer classrooms. Lab hours, software, and staffing levels vary significantly among the labs, causing difficulties for students. The proposed BellLab will be a computer facility featuring 550+ workstations for student use. The facility will combine numerous computing resources into a central location that can be operated on a 24-hour-a-day basis. The resources available at this central location will include general and specialized computer labs, a Help Desk, and staff members trained to support specialized software.

Status

Preliminary planning documents for the BellLab have been prepared and submitted. A search is currently underway for a project architect. A committee of School and College representatives has been formed to determine the hardware and software required for the facility.


Simplified Telephone Billing
FMS logo

Background

Telephone costs are a large part of any department's budget. Telephone bills have historically been sent out late and were very difficult to read, understand, and coordinate with a departmental cost center. The primary reason for the lateness was the fact that Telecommunications had to distribute over 25,000 bills each month. This was an inefficient manual process that needed to change.

Status

A summarized bill has been developed to show each telephone number charged to a cost center for each month. In addition, both FMS on the web and Report2Web list the monthly detail for the bill. This new procedure has allowed Telecommunications to eliminate the days of sorting and distributing monthly bills.


Wireless Technology
wireless logo

Background

The University had wireless capability in Speakman, Klein and Barrack Halls, and at TUCC prior to September 15, 2002. This capability used an outdated 802.11 standard that rendered it almost useless. In early October 2002, a decision was made to adopt the new 802.11b standard and the long range process of making the campus wireless began.

Status

In January 2003, "Surf Station" was opened in the Student Center. This free laptop loaner program enables students to surf the web and check their e-mail while they eat or relax. Since then, the Student Faculty Center on the HSC campus, and Speakman, Tuttleman, Klein and Barrack Halls on the Main Campus have been made wireless using the new standard. Wireless areas will continue to expand to all the student lounge areas as well as outside in the mall area.


Student System (ISIS) Enhancements

Background

An ongoing Computer Services goal is to simplify the student administrative process. This goal is met by developing better ways for students to access the information they need through simplified and convenient processes.

Status

To improve student information services, the following enhancements were made:

  • OWLnet
    • The Web Schedule of Classes now lists prerequisites and course descriptions.
    • Professional Law School students can now drop and add courses online.
    • Tuition payment is now available by e-check and credit card validation takes place in real time.
  • Housing Web Site
    • Students can now indicate their housing preferences online.

Online Purchase Requisitioning System
workflow logo

Background

Currently, the University's purchasing procedure is a manual process that is cumbersome to use and difficult to track. A method was needed to streamline the entry and approval stages of this process.

Status

Computer Services developed the Online Purchase Requisitioning System. This system allows departments to submit purchase requisitions online and forward them through an approval process to the Purchasing Department. Intercollegiate Athletics and selected areas of Facilities Management are using the system. Campus Safety Services, FSBM, CLA, and SCAT have been trained on the system. This system will be rolled out to the entire University community during Fall 2003.


New Outdoor Emergency Phones
emergency phone

Background

The Office of Security and Protection determined that the outdoor emergency phones should be upgraded and additional phones be installed on the various campuses. The existing phones had been installed in the early '90s. The new phones are manufactured by "Code Blue," the industry leader in this type of outdoor emergency phone.

Status

Computer Services started the installation of the 80 new phones in June 2003 with the estimated completion date of August 31, 2003. All phones will be serviced by cellular lines and 75% of the phones will be powered by solar energy.


24-Hour Computer Lab Access
students in computer lab

Background

The Temple Student Government voiced the need for a 24-hour computer lab facility to accommodate the academic needs of students.

Status

The Tuttleman lab is now open on a 24-hour-a-day basis during the Fall and Spring semesters. During the Spring semester finals period, a satellite Help Desk facility operated out of the Tuttleman lab on a 24-hour schedule.


Electronic Storage of Paper Documents

feith logo

Background

Five years ago, the Feith document imaging system was adopted at Temple as a way for offices to manage paper documents by storing and retrieving them online. The system had been primarily in a testing and development stage used by only a few departments. A plan was needed to move this project forward and implement its use on a wider university basis.

Status

The Computer Services Technology Planning Group was assigned the initiative to manage the resources and procedures necessary to introduce the Feith system to University departments. The following offices are now set up with Feith system access: Student Financial Services, Accounts Payable, the President's Office, the Chancellor's Office, University Counsel, International Services, and the Office of Policy, Planning, and Analysis. Academic Records is near completion.


Wachman Hall Data Center
data center

Background

The 8th floor data center in Wachman Hall houses all of our mission critical computer systems. Any disruption to this location will have serious consequences to the operations of the University. At one point, the 8th floor was primarily used to house the mainframe computer system. Today, besides the mainframe, this space houses over 200 servers providing many of the services that we rely on daily. Ensuring security and reliability in this location is absolutely critical to the University.

Status

Security on the 8th floor has been enhanced by the installation of a state-of-the-art camera system that monitors and records all activity on the floor. Reliability has been enhanced by the installation of an Uninterrupted Power Supply (UPS) on the mainframe computer. In the past, a microsecond power outage would bring down the mainframe for hours. Recently, there was a 60 second power outage with no mainframe downtime.


Human Resource System Enhancements
HR logo Temple logotemple logo

Background

Human Resources tracks a great deal of information including employment applications, employee leave time, and payroll. Several projects were initiated to make this process more efficient and to maintain the latest software releases.

Status

Computer Services developed and implemented the following online applications to help streamline this information management process:

  • Applicant Tracking System
  • Employee Leave Collection System
  • Timekeeping System (Kronos) Upgrade
  • Episcopal Hospital Timekeeping System Implementation
  • Hospital Executive Payroll System Implementation

Engineering School Smart Classroom
verizon logo

Background

Like any technical field, engineering relies heavily on the use of specialized computer software. To maximize the effectiveness of lectures and other teaching-related activities, faculty must be able to incorporate this technology into the classroom. A smart classroom facility in the Engineering Building was needed to meet this goal.

Status

Computer Services approached Verizon for a grant to create a smart classroom. As of result of receiving this $25,000 grant, room EA 308 in the Engineering Building has been converted to a smart classroom with the addition of a digital projection system and screen, a podium, and a computer with wireless access. The computer has sufficient resources to run the computational and graphics software used in electrical engineering courses. A tablet PC with wireless connectivity has also been provided for use as a control and assistive device in lectures and demonstrations.


Training Room Equipment Upgrade and Seminar Expansion training room

Background

The primary facility for teaching computer seminars is located on the 7th floor of Wachman Hall. This room had out-of-date hardware and software and lacked substantial presentation devices.

Status

Recognizing the importance of computer training for staff, student, and faculty development, Computer Services renovated the training room, upgraded the hardware and software, and installed a high-end projection system. The number of computer seminars was doubled and new topics were introduced. The seminar schedule was redesigned to encompass general, faculty, and staff specific training sessions. An Assistant Director of Training was also hired to oversee training resources and development.


Telephone Consultant
bearingpoint logo

Background

The Temple community uses and relies on telephones every day as a principal means of communication. The telephone system is routinely taken for granted because it has become a very reliable utility. Temple does, however, run its own telephone system and, like every area, it needs to be periodically reviewed to make sure it is operating efficiently.

Status

Bearing Point, an external consulting firm, has been engaged to conduct a comprehensive review of our telephone system and department. The firm will be looking at our service, our costs, and our organization to make sure it is operating in the most efficient manner possible and to provide suggestions and alternatives for improvement.


Adjunct Faculty Hiring Letter
workflow logo

Background

President Adamany required a standardized method of generating Adjunct Faculty hiring letters.

Status

An application with drop down boxes and standard text was developed to generate the letters. This system was put into production on June 30, 2003. As of July16, 2003, 309 letters have been generated.


Computer Lab Upgrades
computer lab

Background

Many of the computer labs across the University, particularly those at the Health Sciences Campus, have out-of-date equipment. Computer Services seeks to continually upgrade labs across Temple's campuses, with a particular focus on campuses and locations with older equipment.

Status

Twenty-eight new computers have been installed in the Dental School computer lab. Twenty-three new computers were installed in the Pharmacy Lab. Through a grant from Apple Computer, 12 new Macintoshes were installed at the Ambler Campus and 8 new Macs were ordered for Fort Washington. The main computer lab in the Tuttleman Learning Center has received 41 new computers, and all 91 monitors in the Tuttleman lab have been replaced with flat screen monitors, providing better viewing resolution and more work space.


Technology Advisory Committee
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Background

Timothy C. O'Rourke was appointed the Vice President for Computer and Information Services on September 15, 2002. To address the technology needs of the entire University Community, he wanted to have a committee representing the various constituencies throughout the University to give their input and suggestions, and to voice their concerns on a regular basis.

Status

The Computer Services Advisory Committee has been established and has met four times during fiscal year 2003.