Staff

Welcome

As a member of the Temple community, you have the opportunity to take advantage of state-of-the-art technology resources that have earned Temple numerous awards. For example, Temple was recognized by Computerworld as one of the "Best 100 Places to Work in IT" for seven consecutive years and also by The Princeton Review as one of the premier technology campuses in the country.

TUportal provides access to numerous technology resources, including TUmail, Employee Self Service, TUlibrary, as well as systems to perform administrative functions. A summary of many of these resources is included in the Technology at Temple guide.

You can access technology resources at Temple with an AccessNet account username and password. An AccessNet account enables you to log in to the university's online resources and services. For more information, see Obtaining an AccessNet Account.

News Items for Spring 2012

View your paycheck and more with Self-Service Banner

TUportal is your gateway to a variety of centralized technology resources such as Self-Service Banner. Use Self-Service Banner to view your paycheck, update your personal, work, and emergency contact information, check leave-related information, and more.

Learn how to use Banner

Review webinars and documentation on how to perform Banner tasks by clicking on the red question mark in the upper right corner of TUportal. To schedule individual or group Banner training sessions, contact Amy Lavin at amyl@temple.edu.

Access TUmail on your cell phone

Set up your iPhone, Android, or BlackBerry to access your TU Gmail messages. If you use Outlook/Exchange for your TUmail, submit a request through TUhelp for setup assistance.

Take advantage of online technology training

Interactive courses and course reference guides for a variety of topics are available 24/7. Courses include Microsoft Office applications, Windows 7, and the Mac operating system.

To get started, go to the Access 24/7 Technology Training website and click on Register Now. You'll be asked to set up an account with your AccessNet username and create a separate password. Then, log in to Blackboard and, under My Courses, click Computer Services Online Technology Training to enter the online classroom and access class handouts and tutorials.

Use Google Docs to create and share documents

TU Gmail and Outlook/Exchange users can create, collaborate, and share documents with Temple colleagues using Google Docs and Sites. Google Docs also allows you to easily create and send out surveys. To learn more, visit the Work Together website.

Hands-on training is also available on Google Apps. For a list of training topics and dates on the site, click Register for Technology Training and type Google in the Keyword Search box.

Tap into Temple with TUmobile

You can now access Temple information on the go using a new smartphone app called TUmobile. Locate a building on campus, browse the library catalog, follow the latest news at Temple, check game scores, track the Owloop shuttle bus, and more.

TUmobile is currently available for Android, Apple Phone (iOS), and Blackberry devices. To learn more and to download the app, visit the tumobile.temple.edu website or search for "TUmobile" on the Android Marketplace, Apple App Store, or BlackBerry App World.

Look for answers and submit your questions to the Knowledge Base

The Knowledge Base is an online resource that enables you find out how to get things done at Temple. After you log in with your AccessNet username and TUsecure password, you can query the database. If your question has not been answered, you can then submit the question. The appropriate department will send you a response.

Try TUhelp for technical assistance

Requesting help with technical support issues is convenient through TUhelp. TUhelp is an easy to use, online self-service website that enables you to:

• Automatically submit requests for help.
• Track the progress of requests.
• View progress notes made by Computer Services consultants.
• Cancel submitted requests.
• Submit questions about a request.

Check on the latest system alerts

For information about the current state of Temple's systems, resources, and more, visit the System Status & Notices web page. This page includes announcements about system outages, telephone availability, computer viruses, e-mail frauds, as well as maintenance that affects resources. You can also view System Status & Notices on the login page of TUportal.

Submit Telecom requests through TUportal

If you have access to Banner, you can easily submit requests for voice and data services and view departmental phone bills. To take advantage of this resource, log in to TUportal, go to TUAPPLICATIONS, and then click Telecom Self Service.

Tune up your tech skills

Take time to learn new technology skills and tune up your existing skills by attending a computer workshop. The Computer Services Department offers technology training that is free to current Temple staff. Hands-on workshops, which are designed for beginning and advanced users, cover a variety of topics, such as web development, multimedia tools, Google Apps, and Blackboard. On-demand, 24/7, interactive online training modules offer training on all of the Microsoft Office programs, Microsoft Windows, and Computer Basics.

For additional information about computer workshops, visit the Training website.

Customize TUportal

A variety of options are available to personalize TUportal to make it your source for Temple's online resources, campus updates, global news, and entertainment. For instructions on customizing TUportal, click MYTAB, go to TUPORTAL HELP VIDEO, and then click Bookmark Channel and Content Layout for details and instructions.